Privacy Policy

Voyage East Experiences Ltd is a company registered in England and Wales under company number 17298259.

For the purposes of applicable UK data protection law, Voyage East Experiences Ltd is the controller of personal information where we determine how and why that information is used.

You can contact us at [email protected].

Depending on how you interact with us, we may collect:

• your name and contact details;
• your country or place of residence;
• information you provide about your travel plans, dates, group size, interests, preferences or budget;
• information contained in emails, enquiry forms or other communications with us;
• booking, administrative or transaction information where you use our services;
• information about your interactions with our website, such as device, browser, IP address and website usage information; and
• any other information you choose to provide to us.

Where you provide information about another traveller, you should make sure that you have their permission to provide that information to us.

Please do not provide health information or other sensitive personal information through a general enquiry unless it is relevant and we have requested it.

We may use personal information to:

• respond to enquiries and communicate with you;
• understand your travel requirements and prepare recommendations, proposals or quotations;
• arrange, administer or support services you request from us;
• communicate with relevant service providers where necessary;
• process and maintain records relating to payments and transactions;
• operate, secure and improve our website and services;
• maintain appropriate business, accounting and legal records;
• prevent fraud or misuse of our services;
• comply with legal or regulatory requirements; and
• send newsletters or marketing communications where you have chosen to receive them or where otherwise permitted by law.

Depending on the circumstances, we rely on one or more lawful bases, including taking steps at your request before entering into a contract, performing a contract with you, complying with legal obligations, our legitimate interests in operating and improving our business, and your consent where consent is required.

Where we need to process health, accessibility or other information that constitutes special category personal data, we will only do so where an appropriate legal condition applies. Where appropriate, we may ask for your explicit consent before using or sharing such information.

If you subscribe to our newsletter or other marketing communications, we may use your contact details to send you information about Voyage East, China travel, our journeys, experiences and related content.

You can unsubscribe at any time by using the unsubscribe option in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending service-related or administrative communications where necessary.

We may share personal information where reasonably necessary with:

• technology, website, email, cloud-storage and administrative service providers;
• payment providers and financial institutions;
• professional advisers such as accountants, insurers or legal advisers;
• carefully selected travel partners, hosts, guides, accommodation providers, transport providers, activity providers and other suppliers where necessary to respond to or fulfil your travel requirements;
• government, regulatory or law-enforcement authorities where required by law; and
• another organisation in connection with a legitimate corporate transaction such as a restructuring, merger or sale of our business.

Some third-party travel providers may process your personal information as independent controllers under their own privacy practices.

We do not sell your personal information to third parties for unrelated marketing purposes.

Voyage East is based in the United Kingdom, while many of the travel services we work with are located in China or elsewhere outside the UK.

As a result, personal information may be transferred to or accessed from countries outside the United Kingdom where this is reasonably necessary to provide or arrange services.

Where UK data protection law requires safeguards for an international transfer, we will use an appropriate legal mechanism or other permitted basis for that transfer.

Where payments are processed through a bank, payment processor or other third-party payment service, that provider may collect and process payment information directly.

Voyage East does not intend to store full payment-card details where payment processing is handled by an external payment provider.

The relevant provider's own privacy terms may also apply.

Our website may use cookies and similar technologies for essential website functions, security, preferences, analytics and performance.

Some technologies may operate automatically where permitted by law. Where consent is required, we will provide an appropriate choice before using them.

You may also be able to control certain cookies or technologies through your browser or the options provided on our website.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate period depends on factors including the nature of your enquiry or booking, whether you become a client, our legal and accounting obligations, potential disputes and whether you have chosen to receive ongoing communications from us.

When information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• request access to information we hold about you;
• ask us to correct inaccurate information;
• request deletion of your information;
• request restriction of certain processing;
• object to certain uses of your information;
• receive or transfer certain information in a portable format; and
• withdraw consent where our processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact [email protected].

We may need to verify your identity before completing a request.

If you have a concern about how we use your personal information, please contact us first and we will try to resolve it.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator, or another competent data protection authority where applicable.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage is completely secure.

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy information before providing personal information to them.

Our website is not specifically directed at children.

Where information about a child is required in connection with travel arrangements, we expect it to be provided by or with the authority of a parent or legal guardian and will only use it where reasonably necessary for the relevant purpose.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be published on this page with the date of the most recent update.

For questions about this Privacy Policy or how we handle personal information, please contact:

Voyage East Experiences Ltd
[email protected]

Registered office:
71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Company number: 17298259