Website Terms & Conditions

These Terms apply to the use of our website, its content and its enquiry functions.

They are not booking conditions for a particular journey, cultural experience or travel service.

Where you decide to book a service, separate booking terms, supplier terms or other contractual information may apply. Where relevant, these will be provided or brought to your attention before you are asked to confirm or pay for the booking.

If specific booking terms conflict with these Website Terms in relation to a booked service, the specific booking terms will take priority for that service.

We aim to keep the information on this website clear and reasonably up to date.

However, travel arrangements, availability, prices, itineraries, accommodation, transport, entry requirements and other information can change.

Unless expressly confirmed as part of a booking, information published on the website is provided for general information and inspiration and does not constitute a guaranteed offer of availability or service.

Submitting an enquiry does not create a booking or require either you or Voyage East to enter into a contract.

When you submit an enquiry, we may contact you to discuss your requirements, availability and possible services.

A booking is only formed when the relevant booking process has been completed in accordance with the terms provided for that service.

Some services presented or arranged through Voyage East may involve independent third-party providers.

Where relevant, the identity and role of the applicable service provider or contracting party, together with any specific terms applying to that service, will be communicated as part of the booking process.

Some services, experiences and travel arrangements featured, introduced or made available through Voyage East are provided, organised or operated by independent third-party suppliers.

These third parties are independent businesses and are responsible for the services they provide, including their operation, performance, safety, availability and compliance with their own contractual and legal obligations.

To the fullest extent permitted by law, Voyage East accepts no responsibility or liability for any act, omission, negligence, default or failure of an independent third-party supplier, or for any injury, loss, damage, accident, delay, cancellation, alteration, disruption or other issue arising from services provided, organised or operated by such third parties.

Any terms and conditions applicable to a particular third-party service will be identified or provided as part of the relevant booking process.

Nothing in these Terms excludes or limits any liability of Voyage East that cannot lawfully be excluded or limited.

Articles, guides, destination information, recommendations and other editorial content on this website are provided for general informational purposes.

Visa, immigration, health, safety, transport, payment and other travel requirements may change and can depend on your nationality and individual circumstances.

You should confirm important requirements through appropriate official sources before travelling.

Nothing on this website constitutes legal, immigration, medical, financial or other regulated professional advice.

When using our website or contacting us, you agree to provide information that is reasonably accurate and not knowingly misleading.

You must not:

• misuse, interfere with or attempt to compromise the website or its security;
• introduce viruses or malicious technology;
• use the website for unlawful or fraudulent purposes;
• attempt to obtain unauthorised access to our systems or data; or
• reproduce or commercially exploit our content except as permitted by law or with our written permission.

Unless otherwise stated, the website and its original content, including text, branding, graphics, design, itineraries, editorial concepts, photographs and other materials created for Voyage East are owned by or licensed to Voyage East.

You may access and use the website for personal and non-commercial purposes.

You may not reproduce, distribute, republish, sell, commercially exploit or materially adapt our content without prior written permission, except where permitted by law.

Third-party materials remain the property of their respective owners.

You retain ownership of information and materials you provide to us.

By submitting an enquiry or otherwise communicating with us, you give us permission to use the information reasonably necessary to respond to your request, administer our relationship with you and provide services you request.

Personal information is handled in accordance with our Privacy Policy.

Our website may contain links to third-party websites, platforms or services.

These links are provided for convenience or information. We do not control third-party websites and are not responsible for their content, availability or privacy practices.

The inclusion of a link does not necessarily mean that Voyage East endorses every statement, service or practice of the third party.

We may update, change, suspend or remove parts of the website from time to time.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, or any liability or obligation that cannot lawfully be excluded under applicable consumer or travel law.

Subject to the above and to the fullest extent permitted by law:

Voyage East shall not be liable for any act, omission, negligence, default, insolvency or failure of an independent third-party organiser, supplier or service provider where Voyage East is not the organiser or contracting provider of the relevant service.

Voyage East shall not be liable for cancellations, delays, changes, disruptions, overbooking, closures, weather conditions, transportation disruption, government action, strikes, natural events, illness, acts of third parties or other circumstances outside our reasonable control.

Voyage East shall not be responsible for any indirect, consequential or incidental loss, loss of enjoyment, loss of opportunity, loss of income or business loss arising from the use of this website or from circumstances for which Voyage East is not legally responsible.

Voyage East shall not be responsible for costs incurred independently by a traveller, including flights, accommodation, visas, insurance, equipment, onward travel or other arrangements, except where applicable law expressly requires otherwise.

Where Voyage East provides only an introduction, promotional service, planning service or intermediary service, our responsibility is limited to the proper performance of the services that Voyage East itself has expressly agreed to provide.

Nothing in these Terms affects any statutory rights or mandatory protections that cannot legally be excluded or limited.

Our collection and use of personal information is governed by our Privacy Policy.

Where our website uses cookies or similar technologies, additional cookie information or controls may also be provided.

We may update these Terms from time to time.

Any revised Terms will apply to use of the website from the date they are published.

Changes to these Website Terms will not retrospectively replace the specific terms of an existing confirmed booking.

These Website Terms are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, you may also benefit from mandatory consumer protections available under the laws applicable to you. Nothing in these Terms is intended to remove rights that cannot lawfully be excluded.

The courts of England and Wales will have non-exclusive jurisdiction in relation to disputes concerning these Website Terms, subject to any mandatory rights available to consumers.

This website is operated by:

Voyage East Experiences Ltd

Company number: 17298259

Registered in: England and Wales

Registered office:
71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Email:
[email protected]